
SUPPORT
Frequently Asked Questions
All the essential information for your arrival in Oman.
Do you offer corporate retreats or team-building experiences?
Yes, we specialize in executive retreats and team-building experiences.
Our survival retreats are particularly popular with leadership teams seeking:
Digital detox for strategic thinking
Team bonding through shared challenges
Leadership development in an inspiring setting
Complete privacy for confidential discussions
Contact us to discuss a customized program for your organization.
Is travel insurance required?
While not mandatory, we
strongly recommend comprehensive travel insurance
that covers:
Trip cancellation
Medical emergencies
Adventure activities
Evacuation coverage
Please ensure your policy covers adventure travel and the specific activities on your chosen tour.
Are the tours suitable for children?
Day tours and overnight experiences
can be suitable for children aged 8 and above, depending on the specific tour. Families should contact us to discuss the best options.
Survival retreats and multi-day hiking tours
are designed for adults (18+) due to the physical demands and the nature of the experience.
How cold does it get at night in the desert?
During our season (December-February),
daytime temperatures
are pleasant at 20-30°C.
Nights can get cool
, dropping to 10-15°C in the desert. We provide warm blankets and sleeping gear for overnight experiences. We recommend bringing a light jacket or fleece for evenings. The cool nights under the stars are actually one of the most magical parts of the desert experience.
What kind of food is served during the tours?
We serve
authentic Omani cuisine
prepared in traditional style:
Fresh ingredients sourced locally
Campfire-cooked meals in the desert
Traditional bread baked in sand
Arabic coffee and dates
BBQ dinners on beach overnight tours
Meals are hearty and delicious – food is an important part of the cultural experience. Vegetarian options are always available.
Can I extend my stay after the tour?
Absolutely!
Many guests choose to extend their Oman experience after our tours. We can help arrange:
Additional nights at partner hotels in Salalah
Relaxation time at beach resorts
Further exploration tours
Transfers to other Omani destinations
Let us know your wishes and we’ll create a seamless extended itinerary.
Is there mobile phone signal in the desert?
No, there is no mobile phone signal
in the remote desert locations where we operate. This is actually part of the experience – a true escape from connectivity. Our guides carry
satellite phones
for emergency communication. For survival retreats, phones are collected as part of the digital detox program.
Will I have my own camel on survival retreats?
Yes!
On our survival retreats, you will be assigned your own camel for the duration of the experience. You’ll learn to care for it, feed it, and develop a bond with this magnificent animal. It’s one of the most memorable aspects of the journey – many guests form a deep connection with their camel.
What is included in the overnight desert camp experience?
Our overnight desert experiences include:
Hotel pick-up and drop-off in Salalah
Comfortable Bedouin-style camp accommodation
Traditional Omani dinner and breakfast
Camel riding experience
Guided visit to UNESCO sites (Wadi Dawkah, Ubar)
Sunset viewing from the dunes
Storytelling around the campfire
All refreshments throughout
How many people are in a group tour?
We keep our groups intentionally small to ensure a
personal and exclusive experience
:
Day tours:
Maximum 8-10 guests
Overnight tours:
Maximum 6-8 guests
Survival retreats:
Maximum 5 guests
Hiking tours:
Maximum 6-8 guests
Private tours can be arranged for any group size.
Where do we sleep on hiking tours?
On our hiking adventures, you’ll experience authentic wilderness camping:
Sleep under the stars at carefully selected campsites
Unique overnight stays in natural caves (weather permitting)
Comfortable camping gear is provided
Campsites are chosen near natural springs for water and shade
This is part of the adventure – connecting with nature in its purest form.
Do I need to be very fit for the hiking tours?
Our hiking tours are rated
medium difficulty
and are suitable for anyone with a reasonable fitness level who enjoys walking. The 5-day hike covers 10-16 km per day, while the 10-day trail averages 10 km daily with one rest day. We take regular breaks at natural springs and adjust the pace to the group. No technical climbing experience is required.
What is the difference between the 3-day and 5-day survival retreat?
The
3-day retreat
is ideal for beginners, with overnight stays at our base camp and daily excursions into the desert.
The
5-day expedition
is more intensive:
Wilderness overnight camping on the dunes (not at base camp)
Advanced survival training and self-reliance
Visit to a desert oasis
Traditional Bedouin clothing provided
Medical clearance required before booking
How does the digital detox work on survival retreats?
On our survival retreats,
phones are collected on the way to the camp
and securely stored. This allows you to fully disconnect and immerse yourself in the experience. Your phone is returned on the morning of your departure day. Emergency contact with family is possible through our satellite phone if needed.
Can I book a private tour?
Yes, private tours are available
for most of our experiences. This is ideal for couples, families, or corporate groups seeking exclusivity. Private tours for 1-2 persons can be arranged on request with adjusted pricing. Contact us for a personalized quote.
What languages do your guides speak?
Our guides are fluent in
English and Arabic
. Some guides also speak basic German. All tours are conducted in English unless otherwise arranged. Please contact us if you have specific language requirements.
Is Oman safe for tourists?
Oman is one of the safest countries in the world
and is often called the “Switzerland of the Orient.” The country has very low crime rates, a stable political environment, and locals are known for their warm hospitality toward visitors. You can explore with complete peace of mind.
How do I get to Salalah?
Salalah International Airport (SLL)
is well connected with direct flights from major Gulf cities including Dubai, Muscat, and Doha. We offer
airport pick-up and drop-off
as part of our multi-day tours, or this can be arranged separately for day tours.
What should I pack for my tour?
We provide a detailed packing list upon booking. Generally, you should bring:
Comfortable, breathable clothing
(long sleeves recommended for sun protection)
Sturdy walking shoes
or hiking boots
Sun protection
(hat, sunglasses, sunscreen)
Personal medications
Camera
for memories
For overnight tours and retreats, camping gear and traditional Bedouin clothing are provided.
When is the best time to visit?
Our
main season runs from December to February
when temperatures are ideal for desert adventures (20-30°C during the day, cooler at night). Tours are not available from March to November due to extreme heat. We recommend booking
3 months in advance
, though last-minute bookings may be possible if spaces are available.
What is your cancellation policy?
Our cancellation policy is as follows:
60+ days before departure:
30% cancellation fee
30-59 days before departure:
70% cancellation fee
Less than 30 days:
No refund
Full payment (100%) is required at the time of booking. We recommend travel insurance that covers cancellation.
What are the requirements to join a tour?
Basic requirements include:
English language skills
(for communication with guides)
Physical fitness
appropriate to the tour difficulty
Mental resilience
for multi-day experiences
For our 5-day Survival Expedition, a
medical clearance certificate
is required at the time of booking.
Are solo travelers welcome?
Yes, solo travelers are very welcome.
Many of our guests travel alone seeking a personal experience. For group tours, you’ll join like-minded adventurers. Private tours can also be arranged for those seeking complete solitude.
Can I request vegetarian or special dietary meals?
Yes, absolutely.
We can accommodate vegetarian, vegan, and other dietary requirements. Please inform us at the time of booking so we can prepare accordingly. Traditional Omani cuisine naturally includes many vegetarian options.
What happens in case of an emergency?
Our guides are
trained for emergency situations
and carry satellite phones for communication even in the most remote areas. We have established evacuation protocols and maintain contact with local emergency services. Your safety is our top priority.
Do I need prior experience?
No prior experience is necessary
for most of our tours. Our guides will teach you everything you need to know along the way. For multi-day hiking tours and survival retreats, a reasonable level of physical fitness is recommended.
Is the tour dangerous?
Our tours are
challenging but not dangerous
. All our guides are trained in emergency response and equipped with satellite phones for communication in remote areas. Safety briefings are conducted at the start of each tour, and our team is prepared for any situation that may arise.
Ready to
Experience Oman?
This country is not for everyone. It is for people who seek more than entertainment – who understand that true recovery doesn’t happen in the noise, but in the silence.
Wenn Sie bereit sind, loszulassen – von Ihrem Telefon, von Ihren Gedanken, von allem, was Sie antreibt – dann ist Oman der richtige Ort.
If you are ready to let go – of your phone, your constant thoughts, everything that keeps you running – then Oman is the right place for you.
Retreats entecken
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Ready for your Oman adventure?
Discover how a few days in Oman’s deserts, mountains and coastline can reshape how you travel forever.
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